A Creative Approach to Solving Gmail Deliverability Issues

I've been a BIG fan of Shari's Berries and ProFlowers for years! Whenever my family is in a pinch to send last-minute gifts, we almost always send berries. As a fan, I subscribed to their mailing list years ago so that I could take advantage of their great deals. Occasionally, I noticed that some of their messages were going to my spam folder in Gmail. Knowing the effect this had on my receiving their messages in my inbox, I naturally clicked the "Not Spam" button in Gmail. (Of course, many "average Joes" don't realize the impact that has, but I won't go off on that tangent!)

Anyhow, a few months back, I started noticing that the subject lines of some of my messages From Shari's Berries and ProFlowers were targeted at Gmail users. There were subjects such as "Gmail Users Weekend Sales Event: 59% off a Gift Mom will Remember Forever" and "Our Easter Flash Sale for Gmail Users is Now! 63% off Delicious Easter Strawberries." I remember being at a MAAWG event when I received the first one and pointed out to colleagues what a great idea it was. They even went so far as to send out a message with this subject: "Gmail Notice: Please check your settings today." I distinctly remember forwarding that one out to our deliverability team saying something like "Wow! Check this out!"

The email included step-by-step instructions on how to report the message as "Not Spam" and also how to add the "From" address to their address book. Not only did they tell you how to do it, they gave you a visual depiction of the process – love it!


All of this background leads to my point. Industry columnist Ken Magill posted a Magill Report article last week talking specifically about ProFlowers' campaigns (ProFlowers and Shari's Berries are both parts of the Provide Commerce family of brands) and the effect they had on delivery. Ken writes: "But during the week of March 19th, ProFlowers' Gmail inbox placement rate jumped from 35.9 percent to 71.8 percent, according to eDataSource. Two weeks later, the rate surpassed 85 percent, according to eDataSource. The following week—and every week thereafter—the rate has been above 95 percent, according to eDataSource. ProFlowers started using subject lines targeted to Gmail users at the end of February and stopped in April, according to eDataSource. The results speak for themselves."

I love when marketers get creative in their efforts to improve delivery (especially when it works)! The lesson here is that when you think outside the box can you can be rewarded with GREAT results. If you find you're getting caught in the spam folder at one of your key ISPs and any overtures to their postmaster team hasn't produced any results, then don't be afraid to create a campaign to correct the problem.

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